Customer Service

Store Locator
We Love to Help!

We'd like your time and purchases from the Sanrio Online Store to be an enjoyable and rewarding experience. Please contact us if we can help you with additional customer service. We'd love to hear from you!

Use the "Contact Us" form to the right to send a message or you can email us directly at Our Customer Care representatives are available Monday - Friday from 9am to 5pm PST.

For questions about shipping, please visit our Shipping Info page.

For questions about returns or exchanges, please visit our Returns, Exchanges and Refund page.

For general questions about Sanrio, Inc, please visit our FAQ page.

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