Message to the Sanrio Community Regarding COVID-19

    Updated Statement 7.27.20

    To the Sanrio Community:

    As we follow the latest communications surrounding the novel coronavirus (COVID-19), we wanted to share the specific measures that Sanrio is implementing across our stores, cafes and experiences.

    We’ve always prioritized our employees, guests and fans across our retail stores, the brand experiences we create and the products we distribute. However, due to the new challenges of COVID-19, we are taking even further action to maintain and support everyone engaging with our brand.

    Until further notice, we have initiated the following:

    Hello Kitty Grand Cafe: The Hello Kitty Grand Cafe at Irvine Spectrum is now open for front of house service. The Bow Room is temporarily closed, however both Afternoon Tea Service and Cocktail Service have moved outdoors and is currently taking reservations. To create a comfortable and safe environment for our guests, we are implementing the following:

    o We have increased the sanitation procedures in accordance to Orange County guidelines that will be posted on the window of our store front
    o Staff will be wearing masks in the store
    o We are also conducting temperature checks for the employees as they enter their shifts
    o Maintaining modified store hours to ensure sufficient time and attention to thorough cleaning and sanitization
    o We encourage our guests to:
    • Stay home if they are sick with a cough or fever
    • Please wear a face mask while inside the café
    • Stay 6 feet apart from other customers and staff
    • Clean hands with soap and water or hand sanitizer after contact with frequently touched surfaces
    o Reducing capacity to 50% inside the Cafe
    o Line for register as well as outdoor line queue will be marked on the ground and spaced 6 feet apart
    o Guests for Afternoon Tea and Cocktail Service will be seated outside and 6 feet apart from other parties

    Hello Kitty Grand Cafe
    o Address: 860 Spectrum Center Dr. Irvine, CA 92618
    o Cafe Hours: Monday – Thursday 11:00 AM – 8 PM, Friday 11:00 AM – 9:00 PM, Saturday - Sunday 10:00 AM – 9:00 PM
    o For more information and reservations to the Bow Room, visit: https://www.sanrio.com/pages/hellokittycafe-grand

    • Hello Kitty Cafe Las Vegas:The Hello Kitty Cafe at The Park Las Vegas is now open. To create a comfortable and safe environment for our guests, we are implementing the following: 

    o We have increased the sanitation procedures in accordance to CDC guidelines that will be posted on our store front
    o Staff is required to wear masks 
    o We are also conducting temperature checks for the employees as they enter their shifts

    o Plexiglass barriers added between customer and staff 
    o Maintaining modified store hours to ensure sufficient time and attention for thorough cleaning and sanitization

    o Outdoor line queue will be marked with stanchions to promote proper social distancing measures 
    o We encourage our guests to:

    • Stay home if they are sick with a cough or fever
    • Please wear a face mask 
    • Stay 6 feet apart from other customers and staff
    • Clean hands with soap and water or hand sanitizer after contact with frequently touched surfaces


    Hello Kitty Cafe Las Vegas
    o Address: 3778 S Las Vegas Blvd, Las Vegas, NV 89109
    o Cafe Hours: Friday - Sunday 11:00 AM – 5:00 PM


    Hello Kitty Cafe Truck: The Hello Kitty Cafe Truck will be resuming its supercute stops in cities all over the United States in July 2020 and implementing the following safety procedures for our guests:
    o Staff will be wearing masks and gloves inside of the Hello Kitty Cafe Truck
    o Stanchions and social distancing markers will be placed on the ground
    o We have increased sanitation procedures:
    • Counters will be wiped down with disinfectant every 30 minutes
    • POS and payment readers will be wiped down every 30 minutes
    • Writing utensils will be sanitized when necessary
    • Hand sanitizer will be provided
    o We encourage our guests to:
      • Stay home if sick with a cough or fever
      • Please wear a face mask
      • Stay 6 feet from other customers and staff
      • Clean hands with soap and water or hand sanitizer after contact with frequently touched surfaces

    For more information on Hello Kitty Cafe Trucks and upcoming stops, visit: https://www.sanrio.com/pages/hellokittycafe-trucks

    Sanrio Stores Now Open: The Sanrio stores listed below are now open for in-store shopping. Phone orders and curbside pick-up will also be available. To create a comfortable and safe environment for our guests, we are implementing the following:

    o We have increased the sanitation procedures in accordance to county guidelines that will be posted on the window of our store front
    o Staff will be wearing masks in the store and also at curbside for delivery
    o We are also conducting temperature checks for the employees as they enter their shifts
    o Maintaining modified store hours to ensure sufficient time and attention to thorough cleaning and sanitization
    o We encourage our guests to:
    • Stay home if they are sick with a cough or fever
    • Please wear a face mask while inside the store
    • Stay 6 feet apart from other customers and staff
    • Clean hands with soap and water or hand sanitizer after contact with frequently touched surfaces
    o Reducing capacity to 50% inside each store
    o Line for register as well as outdoor line queue will be marked on the ground and spaced 6 feet apart

    Sanrio Japanese Village Plaza
    o Address: 115 Japanese Village Plaza Mall, Los Angeles, CA 90012
    o Curbside Pick-Up Location: 1st Street by the entry of the Plaza o Phone Orders Accepted: (213) 628-3110
    o Payment: Transactions must be completed by credit card only. No returns or exchanges at this time
    o Store Hours: Monday-Saturday 10:00 AM – 8:00 PM, Sunday 12:00 – 6:00 PM
    o For more information, follow @sanriojapanesevillage on Instagram

    Hello Kitty Hollywood
    o Address: 6801 Hollywood Blvd #277, Los Angeles, CA 90028
    o Curbside Pick-Up Location: Customers can call the store when entering the driveway by Loew’s Hotel off of Highland
    o Phone Order Accepted: (323) 645-7577
    o Payment: Transactions must be completed by credit card only. No returns or exchanges at this time
    o Store Hours: Monday-Saturday 11:00 AM – 7:00 PM, Sunday 12:00 – 6:00 PM
    o For more information, follow @hellokittyhollywood on Instagram

    Sanrio Surprises - Temple City
    o Address: 5783 Rosemead Blvd, Temple City, CA 91780
    o Curbside Pick-Up Location: Store front parking
    o Phone Orders Accepted: (626) 287-3930
    o Store Hours: Monday, Thursday, Saturday: 1:00 PM – 5:00 PM
    o For more information, follow @sanriotc on Instagram

    Sanrio Pasadena
    o Address: 415 S Lake Ave, Pasadena, CA 91101
    o Curbside Pick-up Location: Store front parking
    o Phone Orders Accepted: (626) 568-9818
    o Store Hours: Monday – Saturday 11:00 AM - 5:00 PM, Sunday 11:00 – 2:00 PM
    o Shipping orders directly to customers also available
    o For more information, follow @sanriosmilepasadena on Instagram

    Sanrio Monrovia
    o Address: 166 W Foothill Blvd, Monrovia, CA 91016
    o Curbside Pick-Up Location: Store's front door or call to bring out to your car
    o Phone Orders Accepted: (626) 305-1005
    o Store hours: Monday – Sunday 12:00PM - 6:00PM
    o Shipping orders directly to customers also available
    o For more information, follow @sanriomonrovia on Instagram

    Sanrio Del Amo
    o Address: 21800 Hawthorne Blvd Ste 709, Torrance, CA 90503
    o Phone Orders Accepted: (310) 327-4325
    o Store Hours: Monday – Saturday 11:00 AM – 5:00 PM, Sunday 12:00 PM – 4:00 PM
    o Shipping directly to customers via phone orders
    o For more information, follow @sanriodelamo on Instagram

    Sanrio Surprises Kahala
    o Address: 4211 Waialae Ave., #2080, Honolulu, Hawaii
    o Store hours: Monday – Thursday 11:00 AM – 7:00PM, Friday - Satuday 11:00 AM - 8:00 PM, Sunday 11:00 PM – 6:00 PM
    o For more information, follow @sanriokahala on Instagram

    Sanrio Arcadia
    o Address: 400 S. Baldwin Ave, #304L Arcadia, CA 91007
    o Phone Orders: (626) 445-3704
    o Store Hours: Monday-Saturday 11:00am-7:00pm
    o Curbside Available: Monday-Saturday 11:00am-5:00pm
    o Curbside Pick-Up Location: Peacock parking structure/Chick-Fil-A drive thru
    o Shipping anywhere in the USA directly to customers
    o For more information, follow @sanrioarcadia on Instagram

    The following Sanrio stores listed below are open for curbside pick-up only:

    Sanrio Topanga
    o Address: 6600 Topanga Canyon Blvd, Unit 1011, Canoga Park, CA 91303
    o Store hours: Monday – Saturday 11:00 AM – 3:00 PM
    o Shipping orders directly to customers also available
    o For more information, follow @sanriotopanga on Instagram

    Sanrio Surprises – Tyler
    o Address: Galleria at Tyler, 1212 Tyler St, Riverside, CA 92503
    o Curbside Pick-Up Location: From Tyler St. main entrance, LOT B - between Nordstrom & Panini Grill
    o Store Hours: Monday – Sunday 12:00 PM – 4:00 PM
    o Shipping orders directly to customers also available
    o For more information, follow @sanriotyler on Instagram

    Sanrio.com:Our website remains open as we closely monitor the evolving status of COVID-19. The warehouse is taking preventative measures to operate at the highest standard of cleanliness while continuing to maintain business operations and fulfill orders

    As we prepare to navigate this ever-changing landscape and the challenges it brings, we will continue to keep our customers a top priority, updating processes and putting in place additional preventative actions to ensure a positive experience for our fans and customers.

    Thank you,
    Sanrio