Message to the Sanrio Community regarding COVID-19 - UPDATED 5/22/20

Updated Statement 5.22.20

To the Sanrio Community:

As we follow the latest communications surrounding the novel coronavirus (COVID-19), we wanted to share the specific measures that Sanrio is implementing across our stores, cafes and experiences.

We’ve always prioritized our employees, guests and fans across our retail stores, the brand experiences we create and the products we distribute. However, due to the new challenges of COVID-19, we are taking even further action to maintain and support everyone engaging with our brand.

Until further notice, we have initiated the following:

Sanrio Stores: The following Sanrio stores are open for curbside pick-up. Payments can be made over the phone or in person during curbside pick-up. The stores will also accept walk-ups to the store front, however no public entry into the stores will be allowed at this time

Sanrio Japanese Village Plaza
o Address: 115 Japanese Village Plaza Mall, Los Angeles, CA 90012
o Curbside Pick-Up Location: 1st Street by the entry of the Plaza
o Phone Orders Accepted: (213) 628-3110
o Store Hours: Monday-Thursday 12:00 - 6:00 PM, Friday – Saturday 11:00 AM – 6:00 PM, Sunday 12:00 – 5:00 PM
o For more information, follow @sanriojapanesevillage on Instagram

Hello Kitty Hollywood
o Address: 6801 Hollywood Blvd #277, Los Angeles, CA 90028
o Curbside Pick-Up Location: Customers can call the store when entering the driveway by Loew’s Hotel off of Highland
o Phone Order Accepted: (323) 645-7577
o Store Hours: Monday-Thursday 12:00 - 6:00 PM, Friday – Saturday 11:00 AM – 6:00 PM, Sunday 12:00 – 5:00 PM
o For more information, follow @hellokittyhollywood on Instagram

Sanrio Gardena
o Address: 1630 W Redondo Beach Blvd, Gardena, CA 90247
o Curbside Pick-Up Location: Entrance of the store
o Phone Orders Accepted: (310) 532-7657
o Store Hours: Tuesday - Friday 3:00 – 6:00 PM, Saturday 10:00 AM – 5:00 PM
o Shipping orders directly to customers also available
o For more information, follow @sanrio_gardena on Instagram

Sanrio Surprises – Tyler
o Address: Galleria at Tyler, 1212 Tyler St, Riverside, CA 92503
o Curbside Pick-Up Location: From Tyler St. main entrance, LOT B - between Nordstrom & Panini Grill
o Store Hours: 12:00 – 4:00 PM Daily
o Shipping orders directly to customers also available
o For more information, follow @sanriotyler on Instagram

Sanrio Surprises - Temple City
o Address: 5783 Rosemead Blvd, Temple City, CA 91780
o Curbside Pick-Up Location: Store front parking
o Phone Orders Accepted: (626) 287-3930
o Store Hours: Tuesday, Thursday, Saturday: 1:00 PM – 5:00 PM
o For more information, follow @sanriotc on Instagram

Sanrio Pasadena
o Address: 415 S Lake Ave, Pasadena, CA 91101
o Curbside Pick-up Location: Store front parking
o Phone Orders Accepted: (626) 568-9818
o Store Hours: Monday -Saturday 11:00 AM - 6:30 PM, Sunday 12:00 – 6:00 PM
o Shipping orders directly to customers also available
o For more information, follow @sanriosmilepasadena on Instagram

Sanrio Monrovia
o Address: 166 W Foothill Blvd, Monrovia, CA 91016
o Curbside Pick-Up Location: Store's front door or call to bring out to your car
o Phone Orders Accepted: (626) 305-1005
o Store hours: Monday – Friday 12:00 - 4:00PM, Saturday: 12:00 – 6:00 PM, Sunday 12:00 – 4:00 PM
o Shipping orders directly to customers also available
o For more information, follow @sanriomonrovia on Instagram

Sanrio Del Amo
o Address: 21800 Hawthorne Blvd Ste 709, Torrance, CA 90503
o Curbside Pick-Up Location: Parking lot N9, spot numbers provided by Del Amo Mall
o Phone Orders Accepted: (310) 327-4325
o Store Hours: Monday – Friday 11:00 AM – 3:00 PM, Saturday 11:00 AM – 4:00 PM, Sunday 12:00 – 4:00 PM
o Shipping directly to customers via phone orders
o For more information, follow @sanriodelamo on Instagram

Hello Kitty Cafe: All Hello Kitty Cafe locations including Hello Kitty Cafe at Irvine Spectrum, Hello Kitty Cafe at The Park Las Vegas, and Hello Kitty Cafe at Las Vegas North Premium Outlets are temporarily closed
Hello Kitty Cafe Trucks: Hello Kitty Cafe Truck stops are postponed
Sanrio Events: All events including Hello Kitty appearances and Sanrio character meet & greets have been cancelled
Sanrio.com: Our website remains open as we closely monitor the evolving status of COVID-19. The warehouse is taking preventative measures to operate at the highest standard of cleanliness while continuing to maintain business operations and fulfill orders

As we prepare to navigate this ever-changing landscape and the challenges it brings, we will continue to keep our customers a top priority, updating processes and putting in place additional preventative actions to ensure a positive experience for our fans and customers.

Thank you,
Sanrio

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